Guest Services

  • IN-HOUSE DELIVERIES

    To make your time at Residence Wollzeile as comfortable as possible, you may order in-house deliveries online or by telephone before arrival or during your stay.

    Breakfast:

    Viennese breakfast basket for two

    Croissant, bread roll, jam, butter, organic eggs € 24,--


    Refrigerator stock up for two people:

    Standard
    Milk 0,5L, organic yoghurt 20 dag, ham 10 dag, butter 12 dag, cheese slices 20 dag, 4x organic eggs, cherry tomatoes, bread, mineral water (still 0,5L & sparkling 0,5L), orange juice 0,33L € 26,--
    Vegetarian
    Milk 0,5L, organic yoghurt 20 dag, brie 20 dag, butter 12 dag, cheese slices 20 dag, 4x organic eggs, cherry tomatoes, bread, mineral water (still 0,5L & sparkling 0,5L), orange juice 0,33L € 26,--
    Vegan
    Almond milk 1L, soy yoghurt 15 dag, hummus 20 dag, margarine 25 dag, tofu 30 dag, bulgur salad 20dag, cherry tomatoes, bread, mineral water (still 0,5L & sparkling 0,5L), orange juice 0,33L € 26,--
    Fruit basket
    According to season € 19,--
    International Bar Set-up
    Lagavulin Malt Whisky 16years 0,7l
    Hendricks Gin 0,7l
    Remy Martin VSOP 0,7l
    Lemons, Tonic, Boxerchips
    € 190,--
    Lagavulin Malt Whisky 16years 0,7l € 126,--
    Hendricks Gin 0,7l € 68,--
    Remy Martin VSOP 0,7l € 75,--
    Grey Goose Vodka 0,7l € 75,--
    Wine & Champagne Package
    Moët & Chandon 0,75l
    Prosecco Bottega 0,7l
    Weißwein (Grüner Veltliner, Vintage Bründlmayer) 0,75l
    Rotwein (Zweigelt, Vintage Umathum) 0,75 l
    Salty snacks
    € 150,--
    Moët & Chandon 0,375 l € 60,--
    Moët & Chandon 0,75l € 95,--
    Prosecco Bottega 0,7l € 75,--
    Weißwein (Grüner Veltliner, Vintage Bründlmayer) 0,75 € 29,--
    Rotwein (Zweigelt, Vintage Umathum) 0,75 l € 25,--
    Ottakringer beer 0,33 l € 3,50--
    Soft drinks
    Römerquelle still 0,5 l € 2,60--
    Römerquelle sparkling 0,5 l € 2,60--
    Coca Cola 0,33 l € 3,50--
    Coca Cola Zero 0,33 l € 3,50--
    Coca Cola Light 0,33 l € 3,50--
    Apple juice 0,5l € 5,00--
    Carpe Diem 0,5l € 5,00--
    Red Bull 250 ml € 4,50--
    Viennese Candy Box € 45,--
    Nespresso capsules x 10 € 7,--
    Nespresso variation, set of 5 different aromas € 30,--
    Tea selection € 7,--
  • GUEST SERVICES

    Adaptor / Transformer

    Available from the Manager on Duty

    Air Conditioning/Heating

    Individual controls are located in your apartment to control the heating and fan coil. 

    Amenities

    Guests love our amenities at Residence Wollzeile. Blankets, towels, coffee makers and more may be purchased from the Manager on Duty.

    ATM Service

    There is an ATM machine located next to the Residence at Anadi Bank, Wollzeile 19

    Audio Visual Requirements

    Please contact the Manager on Duty.

    Baby Cots

    Subject to limited numbers, free of charge.
    Please dial our Manager on Duty +43 1 890 7877

    Banks

    Banking hours are generally Monday to Friday 10:00 a.m. to 6:00 p.m. The closest bank is Anadi Bank, Wollzeile 19 in 1010 Wien.

    Beverage Service

    The following packages are available and can be booked online or ordered from the Manager on Duty:

    Standard Bar Package
    Wine and Champagne Package
    1 bottle white wine
    1 bottle red wine
    ½ Moet & Chandon Champagne
    Non-alcoholic Package

    Breakfast

    A Viennese Breakfast Basket can be ordered with the Manager on Duty. This will be left in front of your apartment from 8:00 am. Café Diglas opposite the Residence also serves breakfast.

    Business Service

    Business and Secretarial Service is available on request. Please contact the Manager on Duty at +43 1 890 7877 for further information and cost per hour.

    Business Meetings

    For Meetings at your apartment, please call the Manger on Duty, who is available to advise you on setting things up, technical requirements and catering for your guests.

    Car Rental

    The nearest car rental SIXT is at the Hilton Hotel, just a 10 minute walk from the Residence.

    Catering

    The hotel residence offers the very best in catering expertise and the finest facilities. If you are planning a party, wedding, banquet, meeting or any special occasion, please contact the Manager on duty.

    Check-Out Time

    Check-out time is 11:00 a.m. Late check-out is available on request, subject to availability. Please contact the Manager on duty.

    Coffee, Tea

    Your apartment is equipped with a Nespresso coffee machine and a kettle. A selection of Nespresso capsules and speciality teas can be ordered online or from the Manager on Duty.

    Credit

    All Major credit cards are accepted. For other credit arrangements, please contact our Manager on Duty at +43 1 890 7877

    Dentist or Doctor

    Hotelarzt - docaroundtheclock®
    +43 (0) 664 144 9 144

    Drinking Water

    The tap water in the 1st district is of the highest quality and comes from the mountains near Vienna.

    Dry-cleaning and Laundry

    Laundry bags and forms are located in the cupboards in your room. Same day service (in by 9 a.m./back by 5 p.m.) is offered Monday to Friday only. 

    Fire Emergency

    To ensure your safety and comfort, please read the Security/Safety section in this directory along with the Evacuation Instructions on the back of your guest room door. Please see the Emergency Phone list in the Security/Safety section.

    First Aid

    A first aid kit is available from the Manager on Duty.

    Fitness, Holmes Place

    Residence Wollzeile partners with Holmes Place to offer you state of the art fitness facilities.

    Address: Wipplingerstraße 30, 1010 Wien, a 15-minute walk from the Residence.

    Holmes Place, Börseplatz. Hours: Monday to Friday 6:30 am to 11:00 pm; Saturday and Sunday 9:00 am to 10:00 pm

    Foreign Currency Exchange

    At all of the major banks.

    Hair Dryers

    Hair dryers are available in all bathrooms.

    Housekeeping

    Please call the Manager on Duty at +43 1 890 7877 if you require additional blankets, feather pillows, cots and other services such as “Lost and Found".

    Ironing Board

    Available in all apartments

    Ironing Service

    Ironing Service can be ordered at € 20,00 per hour. Please contact the Manager on Duty

    Key

    Should you lose your key, please immediately notify the Duty Manager so that your lock may be re-coded. Please return your key to the Duty Manager  upon check-out. A fee fo € 150.- will be charged to the guests bill in case of key loss.

    Laundry

    Please refer to Dry-cleaning and Laundry Service.



    Limousine Service

    Please call the Manager on Duty +43 1 890 7877

    Lost and Found

    Please call the Manager on Duty +43 1 890 787

    Maintenance

    If something is not in working order, please call the Manager on Duty +43 1 890 7877

    Meetings

    The very best in catering expertise and finest facilities are available. If you are planning a party, wedding, banquet, meeting or any special occasion, please contact our Manager on Duty +43 1 890 7877

    Newspapers

    Local and international newspapers can be ordered from the Manager on Duty and will be delivered to your apartment. Please call the Manager on Duty or chat your message.

    Non-Smoking

    The hotel residence is a non-smoking building. Should anyone smoke in the apartment an additional € 100 charge will be applied to your account for the cost of a deep clean. We hope you will respect the fact that many individuals today have severe allergies. Thank you for your cooperation.

    In case of fire caused by a guest we will charge € 1.000.- to the guests bill.

    A smoking area is available in the inner courtyard of the building.

    Parking

    Parking at the front of the building is only possible for unloading luggage. We recommend parking nearby  at BOE Garage Cobdengasse, Cobdengasse 2, 1010 Wien. 

    Pet Policy

    Dogs and small pets are allowed at a daily rate of € 25,00. For long-stay guests, we charge a weekly fee of € 30,00.

    Indoor pool

    Available at the Fitness Club Holmes Place.

    Jogging in Stadtpark

    Only a short walk from Residence Wollzeile is “Stadtpark” – a wonderful park in the middle of the city, perfect for a light run in beautiful Viennese nature.

    Postal Service

    Outgoing mail may be left with the Manager on Duty. The nearest post office is located at Fleischmarkt 19, 1010 Wien.

    Private Dining, Receptions and Meetings

    If you are planning any event in your apartment, the team at Residence Wollzeile can provide bespoke, first class catering. Please contact the Manager on Duty at +43 1 890 7877

    Religious Services in 1010 District Vienna

    Religious Services in 1010 District Vienna
    Catholic Church St Maria Rotunda
    Sunday 10:00 am
    Postgasse 4
    Catholic Church Jesuit Church
    Sunday 10:30 am
    Bäckerstraße 18
    Lutheran Church Stadtkirche
    Sunday 10:00 am
    Dorotheergasse 1
    Catholic Church St. Stephens Cathedral
    Sunday 10:15 am
    Stephansplatz 1
    Synagogue Central Synagogue
    Shabbat 9 a.m.
    Seitenstettengasse 4
    Islamic Centre Masjid Al-Hidayah Praterstrasse 52

    Restaurants

    There is no Restaurant available in the hotel residence. For your convenience, we have recommended a selection of restaurants in the area. Please see our suggestions at  LIVE LIKE A LOCAL.

    Safety Deposit

    Safety deposits are available in all apartments. The hotel management is not responsible for any valuables left unattended in your room.

    Secretarial Services

    Please refer to the Business Service.

    Security

    Your safety and security are of the utmost concern to those of us who welcome you as our guest. Please familiarize yourself with the Safety guidelines provided. If a security need arises, please contact the Manager on Duty at +43 1 890 7877 or the Emergency Number +43 676 6666 302 after office hours (8pm to 8am) for immediate attention.

    Shopping

    You are right in the middle of the best shopping area in Vienna. Please see our recommendations in section LIVE LIKE A LOCAL.

    Taxis

    Please dial +43 1 31 300 for a taxi, the nearest taxi rank is only a few steps away

    Tourist info

    Located at Albertinaplatz, 1010 Wien, they can tell you everything you need to know about what to see and where to visit in Vienna. Telephone +43-1-24555 for information and opening hours daily 09.00 am to 07:00 pm www.wien.info

    Trains to the Airport

    The CAT (City Airport Train) Rail Station is located at the central underground railway junction Bahnhof Wien Mitte/Landstraße, within walking distance from the Residence. Check-In is possible 24 hours until 75 minutes before departure. Daily till 9 pm

    For further information please see: http://www.cityairporttrain.com

    Vienna Card • Official City Card

    More than 210 discounts at museums and tourist sites, theatres and concerts, in shops, cafés, restaurants, the ‘Heurige’ wine taverns, and free travel on Vienna's public transport system for 48 or 72 hours – with the Vienna card for just €18.90 / €21.90. For further information please see: https://www.wien.info/en/travel-info/vienna-card Cards are available at the Residence. Please contact the Manager on Duty.

  • IN-HOUSE DELIVERIES

    To make your time at Residence Wollzeile as comfortable as possible, you may order in-house deliveries online or by telephone before arrival or during your stay.

    Breakfast:

    Viennese breakfast basket for two

    Croissant, bread roll, jam, butter, organic eggs € 24,--


    Refrigerator stock up for two people:

    Standard
    Milk 0,5L, organic yoghurt 20 dag, ham 10 dag, butter 12 dag, cheese slices 20 dag, 4x organic eggs, cherry tomatoes, bread, mineral water (still 0,5L & sparkling 0,5L), orange juice 0,33L € 26,--
    Vegetarian
    Milk 0,5L, organic yoghurt 20 dag, brie 20 dag, butter 12 dag, cheese slices 20 dag, 4x organic eggs, cherry tomatoes, bread, mineral water (still 0,5L & sparkling 0,5L), orange juice 0,33L € 26,--
    Vegan
    Almond milk 1L, soy yoghurt 15 dag, hummus 20 dag, margarine 25 dag, tofu 30 dag, bulgur salad 20dag, cherry tomatoes, bread, mineral water (still 0,5L & sparkling 0,5L), orange juice 0,33L € 26,--
    Fruit basket
    According to season € 19,--
    International Bar Set-up
    Lagavulin Malt Whisky 16years 0,7l
    Hendricks Gin 0,7l
    Remy Martin VSOP 0,7l
    Lemons, Tonic, Boxerchips
    € 190,--
    Lagavulin Malt Whisky 16years 0,7l € 126,--
    Hendricks Gin 0,7l € 68,--
    Remy Martin VSOP 0,7l € 75,--
    Grey Goose Vodka 0,7l € 75,--
    Wine & Champagne Package
    Moët & Chandon 0,75l
    Prosecco Bottega 0,7l
    Weißwein (Grüner Veltliner, Vintage Bründlmayer) 0,75l
    Rotwein (Zweigelt, Vintage Umathum) 0,75 l
    Salty snacks
    € 150,--
    Moët & Chandon 0,375 l € 60,--
    Moët & Chandon 0,75l € 95,--
    Prosecco Bottega 0,7l € 75,--
    Weißwein (Grüner Veltliner, Vintage Bründlmayer) 0,75 € 29,--
    Rotwein (Zweigelt, Vintage Umathum) 0,75 l € 25,--
    Ottakringer beer 0,33 l € 3,50--
    Soft drinks
    Römerquelle still 0,5 l € 2,60--
    Römerquelle sparkling 0,5 l € 2,60--
    Coca Cola 0,33 l € 3,50--
    Coca Cola Zero 0,33 l € 3,50--
    Coca Cola Light 0,33 l € 3,50--
    Apple juice 0,5l € 5,00--
    Carpe Diem 0,5l € 5,00--
    Red Bull 250 ml € 4,50--
    Viennese Candy Box € 45,--
    Nespresso capsules x 10 € 7,--
    Nespresso variation, set of 5 different aromas € 30,--
    Tea selection € 7,--
  • GUEST SERVICES

    Adaptor / Transformer

    Available from the Manager on Duty

    Air Conditioning/Heating

    Individual controls are located in your apartment to control the heating and fan coil. 

    Amenities

    Guests love our amenities at Residence Wollzeile. Blankets, towels, coffee makers and more may be purchased from the Manager on Duty.

    ATM Service

    There is an ATM machine located next to the Residence at Anadi Bank, Wollzeile 19

    Audio Visual Requirements

    Please contact the Manager on Duty.

    Baby Cots

    Subject to limited numbers, free of charge.
    Please dial our Manager on Duty +43 1 890 7877

    Banks

    Banking hours are generally Monday to Friday 10:00 a.m. to 6:00 p.m. The closest bank is Anadi Bank, Wollzeile 19 in 1010 Wien.

    Beverage Service

    The following packages are available and can be booked online or ordered from the Manager on Duty:

    Standard Bar Package
    Wine and Champagne Package
    1 bottle white wine
    1 bottle red wine
    ½ Moet & Chandon Champagne
    Non-alcoholic Package

    Breakfast

    A Viennese Breakfast Basket can be ordered with the Manager on Duty. This will be left in front of your apartment from 8:00 am. Café Diglas opposite the Residence also serves breakfast.

    Business Service

    Business and Secretarial Service is available on request. Please contact the Manager on Duty at +43 1 890 7877 for further information and cost per hour.

    Business Meetings

    For Meetings at your apartment, please call the Manger on Duty, who is available to advise you on setting things up, technical requirements and catering for your guests.

    Car Rental

    The nearest car rental SIXT is at the Hilton Hotel, just a 10 minute walk from the Residence.

    Catering

    The hotel residence offers the very best in catering expertise and the finest facilities. If you are planning a party, wedding, banquet, meeting or any special occasion, please contact the Manager on duty.

    Check-Out Time

    Check-out time is 11:00 a.m. Late check-out is available on request, subject to availability. Please contact the Manager on duty.

    Coffee, Tea

    Your apartment is equipped with a Nespresso coffee machine and a kettle. A selection of Nespresso capsules and speciality teas can be ordered online or from the Manager on Duty.

    Credit

    All Major credit cards are accepted. For other credit arrangements, please contact our Manager on Duty at +43 1 890 7877

    Dentist or Doctor

    Hotelarzt - docaroundtheclock®
    +43 (0) 664 144 9 144

    Drinking Water

    The tap water in the 1st district is of the highest quality and comes from the mountains near Vienna.

    Dry-cleaning and Laundry

    Laundry bags and forms are located in the cupboards in your room. Same day service (in by 9 a.m./back by 5 p.m.) is offered Monday to Friday only. 

    Fire Emergency

    To ensure your safety and comfort, please read the Security/Safety section in this directory along with the Evacuation Instructions on the back of your guest room door. Please see the Emergency Phone list in the Security/Safety section.

    First Aid

    A first aid kit is available from the Manager on Duty.

    Fitness, Holmes Place

    Residence Wollzeile partners with Holmes Place to offer you state of the art fitness facilities.

    Address: Wipplingerstraße 30, 1010 Wien, a 15-minute walk from the Residence.

    Holmes Place, Börseplatz. Hours: Monday to Friday 6:30 am to 11:00 pm; Saturday and Sunday 9:00 am to 10:00 pm

    Foreign Currency Exchange

    At all of the major banks.

    Hair Dryers

    Hair dryers are available in all bathrooms.

    Housekeeping

    Please call the Manager on Duty at +43 1 890 7877 if you require additional blankets, feather pillows, cots and other services such as “Lost and Found".

    Ironing Board

    Available in all apartments

    Ironing Service

    Ironing Service can be ordered at € 20,00 per hour. Please contact the Manager on Duty

    Key

    Should you lose your key, please immediately notify the Duty Manager so that your lock may be re-coded. Please return your key to the Duty Manager  upon check-out. A fee fo € 150.- will be charged to the guests bill in case of key loss.

    Laundry

    Please refer to Dry-cleaning and Laundry Service.



    Limousine Service

    Please call the Manager on Duty +43 1 890 7877

    Lost and Found

    Please call the Manager on Duty +43 1 890 787

    Maintenance

    If something is not in working order, please call the Manager on Duty +43 1 890 7877

    Meetings

    The very best in catering expertise and finest facilities are available. If you are planning a party, wedding, banquet, meeting or any special occasion, please contact our Manager on Duty +43 1 890 7877

    Newspapers

    Local and international newspapers can be ordered from the Manager on Duty and will be delivered to your apartment. Please call the Manager on Duty or chat your message.

    Non-Smoking

    The hotel residence is a non-smoking building. Should anyone smoke in the apartment an additional € 100 charge will be applied to your account for the cost of a deep clean. We hope you will respect the fact that many individuals today have severe allergies. Thank you for your cooperation.

    In case of fire caused by a guest we will charge € 1.000.- to the guests bill.

    A smoking area is available in the inner courtyard of the building.

    Parking

    Parking at the front of the building is only possible for unloading luggage. We recommend parking nearby  at BOE Garage Cobdengasse, Cobdengasse 2, 1010 Wien. 

    Pet Policy

    Dogs and small pets are allowed at a daily rate of € 25,00. For long-stay guests, we charge a weekly fee of € 30,00.

    Indoor pool

    Available at the Fitness Club Holmes Place.

    Jogging in Stadtpark

    Only a short walk from Residence Wollzeile is “Stadtpark” – a wonderful park in the middle of the city, perfect for a light run in beautiful Viennese nature.

    Postal Service

    Outgoing mail may be left with the Manager on Duty. The nearest post office is located at Fleischmarkt 19, 1010 Wien.

    Private Dining, Receptions and Meetings

    If you are planning any event in your apartment, the team at Residence Wollzeile can provide bespoke, first class catering. Please contact the Manager on Duty at +43 1 890 7877

    Religious Services in 1010 District Vienna

    Religious Services in 1010 District Vienna
    Catholic Church St Maria Rotunda
    Sunday 10:00 am
    Postgasse 4
    Catholic Church Jesuit Church
    Sunday 10:30 am
    Bäckerstraße 18
    Lutheran Church Stadtkirche
    Sunday 10:00 am
    Dorotheergasse 1
    Catholic Church St. Stephens Cathedral
    Sunday 10:15 am
    Stephansplatz 1
    Synagogue Central Synagogue
    Shabbat 9 a.m.
    Seitenstettengasse 4
    Islamic Centre Masjid Al-Hidayah Praterstrasse 52

    Restaurants

    There is no Restaurant available in the hotel residence. For your convenience, we have recommended a selection of restaurants in the area. Please see our suggestions at  LIVE LIKE A LOCAL.

    Safety Deposit

    Safety deposits are available in all apartments. The hotel management is not responsible for any valuables left unattended in your room.

    Secretarial Services

    Please refer to the Business Service.

    Security

    Your safety and security are of the utmost concern to those of us who welcome you as our guest. Please familiarize yourself with the Safety guidelines provided. If a security need arises, please contact the Manager on Duty at +43 1 890 7877 or the Emergency Number +43 676 6666 302 after office hours (8pm to 8am) for immediate attention.

    Shopping

    You are right in the middle of the best shopping area in Vienna. Please see our recommendations in section LIVE LIKE A LOCAL.

    Taxis

    Please dial +43 1 31 300 for a taxi, the nearest taxi rank is only a few steps away

    Tourist info

    Located at Albertinaplatz, 1010 Wien, they can tell you everything you need to know about what to see and where to visit in Vienna. Telephone +43-1-24555 for information and opening hours daily 09.00 am to 07:00 pm www.wien.info

    Trains to the Airport

    The CAT (City Airport Train) Rail Station is located at the central underground railway junction Bahnhof Wien Mitte/Landstraße, within walking distance from the Residence. Check-In is possible 24 hours until 75 minutes before departure. Daily till 9 pm

    For further information please see: http://www.cityairporttrain.com

    Vienna Card • Official City Card

    More than 210 discounts at museums and tourist sites, theatres and concerts, in shops, cafés, restaurants, the ‘Heurige’ wine taverns, and free travel on Vienna's public transport system for 48 or 72 hours – with the Vienna card for just €18.90 / €21.90. For further information please see: https://www.wien.info/en/travel-info/vienna-card Cards are available at the Residence. Please contact the Manager on Duty.